Standards of Patient-Centered Care
Human Interaction: Creating a culture in which patients get nurturing, compassionate, personalized care; providing support for patients' families and for staff.
Architectural and Interior Design : Making the hospital welcoming and accessible by providing comfortable, familiar settings and by eliminating architectural barriers that interfere with patients' control and privacy.
The Nutritional and Nurturing Aspects of Food : Providing choice and personalized service in combination with sound nutritional practices.
Information and Education : Giving patients, families and the community increased access to information and educating patients so that they can participate in decisions about their treatment.
Family, Friends and Social Support: Encouraging the involvement of family and others, including volunteers, in the care of patients.
Spirituality: Making chapels, gardens and a meditation labyrinth available and including chaplains as members of the health-care team.
Human Touch: Offering services such as therapeutic massage and foot rubs to help reduce pain and stress.
Healing Arts: Involving local artists, musicians, poets and storytellers in creating a less-clinical environment.
Healthy Communities: Working with schools, the Grant County Health Council, churches, civic groups, and other community partners to expand the boundaries of health care.