Patient Satisfaction

We are committed to providing quality care for you and your family. We want to deliver that care with respect to you as an individual at the high level of personal attention you deserve. That is why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your genuine opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge and personal issues. We use the information to help us improve your care, safety, and satisfaction.

Patient Satisfaction Scores

The scores below reflect our patients' assessments of the overall quality of care they received during their visits. Current numbers below are for the last 12 month period (July 2008 through June 2009). Scores are based on a scale of 1 to 100, with 100 being the top score

HCAHPS Summary Report July 2008 - June 2009	GRMC	PTDH	USA	NM
1. Doctors always communicated well	81	82	80	77
2. Nurses always communicated well	78	78	75	73
3. Patients always received help as soon as they wanted	71	66	63	64
4. Pain was always well controlled	71	71	68	69
5. Staff always explained about mediations before giving them to patients	61	63	59	58
6. Room was always clean	78	74	70	69
7. Always quiet at night	61	57	57	59
8. Yes, staff did give patients information about what to do during their recovery at home	81	82	80	77
9. Patients who gave a rating of 9 or 10 out of 10	69	73	65	61
10. Yes, patients would definitely recommend the hospital	74	77	68	61

GRMC = Gila Regional Medical Center
PTDH = Planetree Designated Hospital
USA = National Average
NM = New Mexico Average