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Gila Regional Medical Center

1313 E 32nd Street
Silver City, New Mexico 88061

Phone: (575) 538-4000
Fax (575) 538-9714

Robert Montoya, GRMC Systems Improvement

Robert Montoya Selected to Malcolm Baldrige National Quality Award Board of Examiners

Gila Regional Medical Center's Robert Montoya was recently notified by the United State Department of Commerce, National Institute of Standards and Technology, that he has been invited to serve as a member of the 2011 volunteer Board of Examiners for the Malcolm Baldrige National Quality Award. The board provides advice and guidance to the Baldrige Panel of Judges in selecting Baldrige Award Recipients. The Baldrige program is the organization that our state's Quality New Mexico is modeled upon.

Robert is a systems improvement specialist at GRMC and works as part of lead team for the GRMC Quality New Mexico journey.


Quality New Mexico awards GRMC 2010 Roadrunner Recognition

NM Gov. Martinez presents GRMC's QNM Roadrunner Recognition  
Julia Gabaldon, Quality New Mexico Chief Executive Officer, watches as Gila Regional Medical Center (GRMC) Quality Team leaders, Robert Montoya, Systems Improvement Director and Brian Bentley, Chief Executive Officer is presented a 2010 Roadrunner Recognition by New Mexico Governor Susanna Martinez at the 2011 Quality New Mexico Learning Summit and Awards Ceremony in Albuquerque.


The Gila Regional Medical Center (GRMC) received Quality New Mexico's 2010 Roadrunner Recognition. Quality New Mexico, the independently founded nonprofit for statewide education, evaluation and recognition based on the Baldrige National Program for Performance Excellence.

GRMC is one of a small number of New Mexico organizations and businesses to receive 2010 Roadrunner recognition for demonstrating, through commitment to and implementation of quality principles, significant progress in building sound quality processes.

"Not only did we achieve the award-and we are the smallest hospital in New Mexico to ever do so-in fact we were told that we scored as a 'very high level Roadrunner', stated Brian Bentley, GRMC's Chief Executive Officer.

According to the QNM website, Quality New Mexico administers the New Mexico Quality Awards. The program assesses and recognizes organizations at three levels: Piñon Recognition for commitment, Roadrunner Recognition for progress, and Zia Award for performance excellence.

In 2003, 2006, and 2007, GRMC achieved Piñon recognition. In 2008, 2009, 2010 GRMC achieved Roadrunner recognition. In 2010, QNM examiners made a site visit to GRMC and indicated we are very close to achieving Zia level of recognition. 

Brian Bentley, CEO, said, "It's a great honor to receive this prestigious recognition, which is a reflection on our high-quality staff that made us a QNM success story. The quality of a hospital rests ultimately on the excellence and skill of healthcare professionals, staff and volunteers; the implementation of quality standards; access to appropriate technology; and a bottom line of respect and compassion. The actual experience of a patient is distilled from all of these factors and is the final word on the success or failure of our mission to you. We are excited to be on this journey."

2010 Quality New Mexico Team at Gila Regional

2010 GRMC Quality New Mexico Team 

Left to right (standing): CIO David Furnas, CEO Brian Bentley, Shirley Mize, Interim CNO Wanda True, Barbara Barella, Ruth Wasmer, AVP Organizational Improvement Barbara Guber, Robert Montoya, Mary Harcinske, AVP Operations Brian Cunningham; (seated) Holley Hudgins and Laura Howell ;

Baby-Friendly Hospital Initiative -- Hold Me Close!Gila Regional is working to be part of a program happening all over the world called the

Baby-Friendly Health Initiative

A Baby-Friendly(TM) Hospital does all it can to help you:

-- to start and keep on breastfeeding your baby

-- to safely make and feed your baby formula, if you cannot breastfeed

Find out more