Your Choice For

Patient-Centered Care

Patient Liaison

Thank you for choosing Gila Regional Medical Center as your healing partner. Our Patient Liaison assists Gila Regional Medical Center in providing patients and their families with an exceptional healthcare experience. As the point of contact between patients and our team, the Patient Liaison is here to:

  • Improve communication between our patients and the healthcare team
  • Meet with patients and their families to answer questions and resolve concerns
  • Provide information on patient rights and responsibilities.
  • Promote patient and family understanding of hospital policies, procedures, and services.
  • Serve as an advocate for each patient at Gila Regional Medical Center.

Upholding the highest level of confidentiality, information received from our Patient Liaison is presented to the Patient Relations Committee, where members of Gila Regional Medical Center’s Leadership Team implement changes to improve the way we care for patients. Your experience is essential in helping our team identify areas of growth and make process improvements.

If you have questions or want to share your experience, please call our Patient Liaison, Valerie Johnson.

You can reach Valerie, Monday – Friday, 8:00 AM to 4:30 PM at 575-538-4026, vmjohnson@grmc.org, or by mail:

Gila Regional Medical Center
Attention: Patient Liaison
1313 E. 32nd Street
Silver City, New Mexico 88061

If your concerns and questions cannot be resolved at this level, contact The Joint Commission, please call 1-800-994-6610, fax 1-630-792-5636, email complaint@jointcommission.org or mail:

The Joint Commission: 1 (800) 994-6610, Fax: (630) 792-5636, e-mail or mail:

Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Medical Interpretation Services

Se habla Español. Spanish interpreters are available to translate in person by request. Gila Regional Medical Center believes that all patients and their families deserve clear and accurate communication about their health care. Spanish Interpreter services are available to anyone needing communication assistance.

To help ensure a smooth hospital stay, please let your doctor and admitting representative know in advance about your communication needs. If you need an interpreter while in the hospital, please inform your caregiver.