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Patient-Centered Care

Quality Indicators

Quality in health care, including in hospitals, can be described as "doing the right thing, at the right time, in the right way-and having the best possible results." Our patient centered philosophy encourages us to look for ways that we can improve. Systems and practices are continually reviewed to ensure that you have the very best healthcare experience.

This section will provide information on how well the hospitals in New Mexico care for patients with a wide range of health problems. It can:

  • Help you choose a hospital for yourself
  • Provide useful information for your loved ones if they need hospital care
  • Encourage hospitals to improve their quality
  • Help everyone learn more about hospital quality

Why should you look at this information?

Don't people get good care in any hospital their doctor recommends? Here are the facts:

  • All hospitals do not provide the same quality of care. Some hospitals are better than others.
  • A particular hospital might do a very good job on some health problems and not such a good job on other health problems.
  • Whenever people go to the hospital, they risk getting a new health problem while getting medical care for an existing problem. Hospitals vary in how well they protect patients from these risks.
  • Your doctor, or the specialist or surgeon he or she recommends, may be highly skilled, but hospital quality also depends on how well all the hospital staff, such as the nurses, take care of you, and on how well the hospital is organized.

Given these facts, our goal is to give you information you can use to increase your chances of getting the best possible hospital care when you need it.


  • Joint Commission Quality Check: Accredits and certifies health care organizations and programs in the United States
  • Hospital Compare: An online resource the U.S. Department of Health & Human Services that provides you with information on how well the hospitals in your area care for all their adult patients with certain medical conditions.
  • New Mexico Hospital Association: This resource allows health care consumers to receive basic, facility-specific information about services and charges.