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Patient-Centered Care

Patient Satisfaction

The Medicare Hospital Compare program compares hospitals all over the nation in many important patient care categories such as patient experience; appropriate use of imaging services such as X-rays and CT scans and timeliness and effectiveness of care. From this collected and reported data, a 5 STAR rating system was developed by Medicare to help people to more easily choose the best hospital for their care. In New Mexico, there were only three 4 STAR hospitals. One of these three hospitals was Gila Regional Medical Center (GRMC). There are no 5 STAR hospitals in New Mexico… yet.

We are committed to providing quality care for you and your family. We want to deliver that care with respect to you as an individual at the high level of personal attention you deserve. That is why we use an independent company, Press Ganey Associates, to send you satisfaction surveys. We want to hear your genuine opinions and comments related to your experience with us.

The results from our patient satisfaction surveys help us focus on areas where we have the opportunity to improve your experience. Departments take actions for the specific areas surveyed which include admission, room, meals, nurses, physicians, tests and treatments, visitors and family, discharge and personal issues. We use the information to help us improve your care, safety, and satisfaction.

Check out what patients say about Gila Regional.

Patient Satisfaction Scores

The scores below reflect our patients' assessments of the overall quality of care they received during their visits. Current numbers below are for the last 12 month period (April 1, 2015 - March 31, 2016). Scores are based on a scale of 1 to 100, with 100 being the top score

GRMC = Gila Regional Medical Center
USA = hospitals nationwide
NM = hospitals across New Mexico